Doing all we can to ensure a fresh bouquet is delivered to your recipient
At Hanoi24HrsFlorist we deliver thousands of bouquets a year to every corner of the Vietnam to delighted recipients and strive to give the best possible service and of course deliver the best & freshest bouquets expertly arranged by our team of florists.
If you are not 100% happy with your bouquet buying experience with us please get in touch and let us know, we really do appreciate feedback from you guys and are always striving to better our service. You can get in touch via email: [email protected] or our state of the art live chat service where one of our customer service team will be very happy to assist you. If a problem with your order was directly our fault we will of course strive to make you a happy customer again.
Our 100% satisfaction guarantee is not applicable to issues that are not directly under our control for example if a customer enters an incomplete or incorrect delivery address, if a delivery is refused by the recipient, if multiple delivery attempts are made unsuccessfully, delays in transit, if we are awaiting missing information from the customer ie a missing address line or inaccurate delivery information. Please also note, once flowers have been despatched, we are unable to change the address.
In the unfortunate event of a non-delivery on the delivery date you selected, Hanoi24HrsFlorist will of course either refund you in full or redeliver and upgrade your order to your recipient.
If your bouquet has arrived in a poor state we will of course send out a replacement bouquet. Please note with proper care and fresh water the longevity of your flowers will be increased. We require a photo to clarify the condition of the flowers within 3 days.
If for whatever reason Hanoi24HrsFlorist are unable to fulfil your order we will refund the full amount to you or will redeliver the bouquet at a later date and upgrade it to a greater value free of charge.
If for whatever reason we deliver a bouquet not suitable for the occasion we will of course send out the correct bouquet to your recipient, we may require a photo to clarify which flowers were delivered purely for our own records. This excludes bouquets that have had blooms replaced due to them not being available or are out of season as they will be replaced by blooms/flowers of an equal to greater value.
