.Delivery address You must complete all the address fields when entering your order, including the recipient phone number.
.Delivery times We deliver goods every day of the week
A morning delivery will be guaranteed only if the order was placed at least one day in advance.
.Special occasions and local holidays In general for special occasions the cut off times are adjusted to be at least 3 to 5 days earlier.
We will always accept your orders, and in most cases be able to process them on time.
However, we cannot guarantee last minute orders for special occasions, and we will make the delivery at the earliest possible date.
For special occasions we are unable to guarantee morning or afternoon delivery.
※ Special occasions: Women’s Day, Valentine’s Day, Mother’s Day, Christmas and New Year, Local Holidays
Please order at least 3 days in advance and in general, orders to be delivered for Mother’s Day (Sunday) are delivered the day before, (Saturday). For last minute orders we may deliver the following Monday or Tuesday.
.Hospitals, hotels and company deliveries Orders to hospitals, hotels or company addresses are not guaranteed, but in most cases arrive as requested. Please indicate the name and telephone number of the hospital, hotel or company. In the case of hospitals we also need the recipient’s ward and room number.
https://hanoi24hrsflorist.com will send your bouquet in accordance with the facilities procedures, and cannot be held liable if these procedures prevent successfull delivery, but our local florist will always attempt to do so. You should note that many hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order. https://hanoi24hrsflorist.com cannot issue refunds if the delivery failed due to any of the above.
.Cancellation policy In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of 1 days notice before the delivery date. If notice of cancelation arrives less than 1 days before the delivery date you will only be given a refund minus 10 USD. If notice is given less than 12 hours before the delivery date no refund will be given.
If you have given the wrong delivery information we cannot offer guaranteed delivery. In some cases we will be able to deliver to a new address free of charge, but this depends on the location of the new address and the expenses incurred by the local florist. In certain cases there may be extra charges.
.Complaints Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery.
All complaints must be made as soon as possible after the delivery date, and up to a maximum of 5 days. This is very important to allow us to investigate the complaint correctly with the local florists. After this dat